100% SATISFACTION GARUANTEED
Building maintenance in Vietnam is a challenging service. So we are always ready to serve you. If you are not 100% satisfied with SICOM's services, please contact us at 0909 491334 or drop us an email at email@example.com to request a re-work or free warranty. Within 03 working days from the acceptance date of service completion.
A. Program Scope:
The 100% customer satisfaction warranty program applies only to customers who have used the services provided by SICOM or / and S-HOMECARE.
Within 03 days after the service is done, if there is any reason that customers are not satisfied with the service provided by SICOM and / or S-HOMECARE, customer will be supported by SICOM (based on love Customer's choice) in one of two ways:
- Option 01: Re-do the work;
- Option 02: warranty the service.
Within 3 working days from the date of acceptance of the service ("Valid Period"), the customer who wishes to use the above benefits under the 100% Satisfaction Program must contact SICOM to get support through one of the following forms:
- Customer contact directly with SICOM staff;
- Customers contact SICOM Customer support via Livechat, Hotline.
- Customer confirms dissatisfaction with SICOM through appraisal on the application after SICOM's technician completes the service.
D. Other Terms:
-SICOM is not responsible for settling complaints or assisting the Customer in the event that Customer fails to notify SICOM within the time and through the above mentioned forms.
- Customers must comply with SICOM policies and regulations for supported services.
- Customers need to fulfill their payment at the time of request for support under the 100% Satisfaction Guarantee Program